Terms and conditions

General conditions

The use of the website www.my-k.ro (hereinafter referred to as "site") constitutes your acceptance of compliance with the terms and conditions below (hereinafter referred to as "contract"). The terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you" or "customer") to the company SC MY K RETAIL & DISTRIBUTION SRL, hereinafter referred to as "seller", on the website www.my-k.ro or on the mobile version of the site, and applies to any other agreement between the customer and the seller.

Seller identification data
My K Romania represented by SC MY K RETAIL & DISTRIBUTION SRL
Registered office: Bucharest Municipality, Strada Ileana Cosânzeana, no. 5, Bl. S36, Sc. 1, Et. 8, Apartment 27, Room 1
Unique registration code: RO 41048065
Trade Register: J40/5856/2019
Phone: 0731 718 789 (call with normal tariff)
Email: [email protected]
Customer Service: Monday - Friday from 10 am to 6 pm, except public holidays

Only persons at least 18 years of age, who are not under guardianship and who have a home address or other address in Romania, can place an order. The terms and conditions specified in the contract below will apply to each order when placing the order.
By accessing, using or obtaining any content, material data, information, products or services, you agree to abide by this agreement. Seller reserves the right to change, correct, modify, add and withdraw part or all of this agreement, unilaterally without the prior consent of the user. By accessing the "Terms and Conditions" page, you can always read the latest version of these provisions.
In order to use the site in good conditions, it is recommended to read carefully the terms and conditions of this contract. Before placing an order, the customer will confirm that he has read, understood and agrees to the terms and conditions of the contract.

The intellectual property rights of this site as well as all materials contained therein, including but not limited to images, text, photographs, designs, icons and illustrations, except those already protected by copyright and intellectual property rights, are the property of My K Romania, SC MY K RETAIL & DISTRIBUTION SRL and/or its owners or affiliates. To reproduce, republish, modify, upload, publish, transmit, redistribute or publicly display material taken from this site, you need the written permission of SC MY K RETAIL & DISTRIBUTION SRL.
Trademarks and logos used and displayed on this site are trademarks of My K Romania and others. No part of the content of this site may be construed as granting free of charge, by implication or in any other way, any license or right to use any of the trademarks displayed on the site without the written permission of the trademark owner.
Users may view and download material from this site for personal, non-commercial home use purposes only, such permission being deemed appropriate to this agreement. My K Romania and / or SC MY K RETAIL & DISTRIBUTION SRL will enforce its intellectual rights according to the legal measures in force. Any other rights that are not expressly guaranteed under this Agreement are reserved by SC MY K RETAIL & DISTRIBUTION SRL.

Placing orders on the site
To place orders on the site it is necessary to create an account or complete an order with 'guest' status. In order to place orders, certain information will be requested, including, but not limited to, email address and phone number. Your personal data will be treated confidentially by SC MY K RETAIL & DISTRIBUTION SRL. We also consider your acceptance of the information provided as accurate, complete and current. You also agree to pay all fees that may arise due to other users of your account.
The prices displayed on the website are expressed in Ron (lei) and include VAT (value added tax). SC MY K RETAIL & DISTRIBUTION SRL reserves the right to change the prices on the website at any time.
Upon completion of orders, the customer can pay the order with the bank card, through the ING WebPay payment platform. Online payment is secure, and bank card details are not stored or viewed by the seller.
The customer can place orders on the Site, by adding the desired products in the shopping cart, and will complete the order by making payment in one of the ways expressly indicated. By completing the order, the buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order. By completing the order, the buyer agrees that the seller can contact him, by any means available / agreed by the seller, in any situation where it is necessary to contact the buyer.

Availability of offers and products
The offers presented on the site are constantly subject to changes, so that the displayed products may or may not exist in stock, a refusal in this regard will be communicated later.
After placing the order by the user, the seller will send an email confirming receipt of the order. Upon receipt of the order, the seller will check the availability of the products and will communicate, if necessary, the unavailability of certain products. The seller will collect the amounts for orders paid with the card only after sending the orders.
The presentation of the products on the site www.my-k.ro is not an offer in the legal sense and has no legal effects, being only an online presentation catalog. The inclusion of any product or service on the Site at any time does not imply and does not warrant that such product or service will be available permanently / at any time. The seller reserves the right to discontinue the marketing of a product at any time.
All special offers are presented on the site in the section dedicated to offers, with all the conditions of application, the seller reserves the right to terminate at any time or to modify these special offers, except for orders already paid.

Methods of payment and delivery of orders
For the payment of the order, depending on the preferences or the options available for the respective order, a bank card (Visa, MasterCard, Maestro), payment order or cash on delivery is accepted.
Orders can be shipped by express courier or can be picked up from the seller's premises. The delivery time of the products by express courier, normally is between 2 days and 2 weeks, from the moment of registering the order on the website www.my-k.ro. Most of the time the courier will deliver the orders within 2-3 working days from their shipment. The seller agrees to send the tracking number (if any) for each order shipped by express courier to the shipment confirmation email.
For various reasons, deliveries made by the carrier may not be made within a maximum of 2-3 business days (adverse weather conditions, strikes, system errors, etc.), and in these situations please ask for details of your package in writing or by phone, the courier company, using the AWB tracking number found in the e-mail received from us, and if you are not satisfied with the transport services provided by the courier company please let us know the situation created to fix the problem .
The seller is not responsible for damages caused by delays in delivering orders due to external factors: adverse weather conditions, road accidents, strikes, calamities, street demonstrations or other special situations that could prevent the express courier from delivering packages within 2- 3 days (example of other situations: system errors of the carriers, high volume on the respective route, etc.). The seller will not pay compensation for damages caused by failure to deliver the products on time. The seller does not grant compensation for packages delivered late for reasons beyond the seller's competence. The customer can exercise his right of withdrawal and can refuse any package delivered late.

Territorial delivery
Although the Site is accessible worldwide, not all products discussed or sold on the Site will be available to all persons or in all jurisdictions or geographic locations. SC MY K RETAIL & DISTRIBUTION SRL offers and sells products only to Romanian residents and ships parcels only to addresses on the territory of Romania. Seller reserves the right to limit, at its sole discretion, access to the Site and/or the supply of any quantity of any product or service to any person, geographic area or jurisdiction if desired.

Billing - payment
The prices of the displayed products and services are expressed in lei and include VAT according to the legislation in force. The price, payment method and payment term are specified in each order. The seller will issue an invoice to the buyer for the delivered products and services, the obligation of the buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
The seller will send the invoice to the buyer for the order as well as for any other payments related to the order, including electronic invoices, by adding the invoice to the customer's account or by e-mail, to the e-mail address mentioned by the customer in his account, as appropriate. . All packages are accompanied by the confirmation of the order on printed media.
All invoices for your orders are available for download on the Site, can be accessed from My Account - Invoices. Invoices and orders already delivered cannot be changed.
For the correct communication of the invoice related to the order, the customer has the obligation to update whenever necessary the data in his account and to access the information and documents related to each order, existing in my Account.
If the orders are paid with a card associated with an account in a currency other than RON, the transactions are made in lei, at the exchange rate of the issuing bank for that card. For payment by bank card the seller does not charge additional fees.

Cancellation of orders by the seller
The seller may cancel the order placed by the buyer, following a prior notification to the buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other party in the following cases:
- non-acceptance by the issuing bank of the buyer's card, of the transaction, in case of online payment;
- invalidation of the transaction by the card processor approved by the seller, in case of online payment;
- the data provided by the customer on the Site are incomplete and / or incorrect;

Return policy of delivered products

Dissolution of the sales contract
The right to withdraw from a contract for the sale of products purchased at a distance, is regulated by Art. 9 - Art. 16 of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing normative acts (hereinafter referred to as “GEO34 / 2014”).
In accordance with the provisions of GEO34 / 2014, the Client is entitled to withdraw from a distance contract, without having to justify the decision to withdraw and without incurring other costs than those provided in art. 13 para. (3) and to art. 14 of OUG34 / 2014.

Withdrawal period
Without having to justify the decision to withdraw, the Customer has a period of 14 (fourteen) days to withdraw from the Contract, a period calculated from the day on which the Customer or a third party other than the Courier and which is indicated by in the delivery address of the order, enters the physical possession of the products (Art. 9 of GEO34 / 2014).

Exercise of the right of withdrawal
In order to exercise the right of withdrawal, the Customer, before the expiry of the withdrawal period (see the Withdrawal Term above), will inform SC MY K RETAIL & DISTRIBUTION SRL (My K Romania) of his decision to withdraw from the Contract, by by means of a request / declaration of withdrawal which must contain:
- name of the buyer, email address and order number
- name and number of pieces for the products to be returned
- the payment method used for the order
- date of delivery of the products
- for orders paid in cash or with the card in the store, it is necessary to mention the IBAN account where the value of the products can be refunded
- reason for return (optional)
SC MY K RETAIL & DISTRIBUTIONSRL will confirm to the Customer without delay, on a durable medium, for example by email, the confirmation of receipt of the withdrawal request within 2 working days.

Exemptions from the right of withdrawal
Exceptions to the right of withdrawal regarding distance contracts are contracts for the supply of products that have been unsealed or opened by the Customer. According to article 16, letter e of GEO34 / 2014, used / tested cosmetic or personal use products cannot be returned for health protection or hygiene reasons.

Obligations of the customer in case of withdrawal
In accordance with Art. 14 of GEO34/2014, the Customer, in the event of exercising the right of withdrawal, undertakes to return by shipment to the headquarters of SC MY K RETAIL & DISTRIBUTION SRL, without undue delay and within no more than 14 (fourteen) days from the date on which he communicated his decision to withdraw from the Contract.
The customer bears the costs of returning the products and undertakes to return the products only through courier companies or personally, informing SC MY K RETAIL & DISTRIBUTION SRL about the shipment of the return. The customer is only responsible for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products.
For partial order returns, if the value of the remaining products in the order does not comply with the conditions of the offer / promotion regarding free shipping, more precisely their cumulative value does not exceed 450 lei, we will refund the value of returned products less the cost of a transport related to stored products. are attached to an order that does not qualify for free shipping).
Returns due to differences / discrepancies in color / odor / texture between the same type of product from different batches / similar batch will not be accepted, as they do not represent a non-compliance / hidden defect.
Considering the nature of the products sold by SC MY K RETAIL & DISTRIBUTION SRL, the Customer undertakes to return the products in a perfect and flawless condition, unused/untested, with the original seal and packaging, respectively in a condition in which the Product can be sold again. The product will be returned with all accessories, free samples, gifts, in the original undamaged packaging and instructions for use.
The customer will return the Product to SC MY K RETAIL & DISTRIBUTION SRL at the address: Monaco Towers, Soseaua Berceni 96, tower A, et. 5 ap. 3, Sector 4, Bucharest. 0731 718 789. SC MY K RETAIL & DISTRIBUTION SRL does not accept parcels sent to an address other than the one mentioned above or parcels sent by Romanian Post.
In the situation where the products may be subject to the contractual right of withdrawal, after the quantitative and qualitative inspection of the returned products, SC MY K RETAIL & DISTRIBUTION SRL will confirm the assumption of the necessary legal obligations in the case of withdrawal.

Obligations of the seller in case of withdrawal
SC MY K RETAIL & DISTRIBUTION SRL will return all amounts received as payment from the Customer, including, as the case may be, delivery costs, no later than 14 days from the date on which SC MY K RETAIL & DISTRIBUTION SRL entered into physical possession of all products returned by the Customer. For the partial return of an order and for the return of open parcels, the delivery costs paid by the Customer when placing the order are not refunded.
SC MY K RETAIL & DISTRIBUTION SRL will reimburse the amounts due as follows:
- for orders paid by bank card, online - by refund to the account from which the payment was made;
- for orders paid by bank card in the store at the POS machine and for orders paid in cash - by bank transfer, it is necessary to provide us with the details of a bank account for the transfer of amounts;
- for orders paid by bank transfer (payment order) - by refund to the account from which the payment was made;
The refund of the amounts paid by the Customer to SC MY K RETAIL & DISTRIBUTION SRL cannot be made in cash.

Conditions for packages delivered with visible signs of damage
All products sold by My K Romania Romania are new and delivered in the original packaging of the manufacturer. The products are properly packaged for transport and are insured throughout transport until delivery. Findings regarding the integrity of visibly damaged packages will be made in the presence of the courier agent. Any subsequent complaint will not be considered.
The buyer or the recipient of the order is asked to check the apparent condition of the package at the time of delivery, to check the contents of the package and the integrity of the ordered products, immediately after receiving the package. In this way, any unpleasant situation caused by handling during transport or other factors can be remedied as soon as possible.
In case of a visible anomaly regarding the package (damaged package, open package, traces of liquid, etc.) or the ordered products (missing products, damaged products), the buyer or consignee of the order will have to follow the procedure described below accordingly. order conditions.
Failure to follow the proper procedure precludes the possibility of any claim against the carrier and My K Romania Romania, and the buyer will not be able to claim any refund of any amount and will not be able to claim that My K Romania will deliver the ordered products again.

Mandatory procedures when the package is damaged
Finding in the presence of the courier agent
My K Romania Romania does not offer the service of opening the package before its payment. It is not allowed for the buyer to condition the receipt of the package or the payment by cash on delivery of the order price by opening the package or checking its contents!
In case of visible damage to the package, the buyer will refuse delivery and will immediately, clearly and in detail formulate all reservations regarding the anomaly found. These reservations must be written by the recipient of the order on the delivery note of the courier company. At the same time, the buyer will report the objections to the Seller's Customer Service, at the telephone number 0731 718 789.
The seller will open a damage file for the damaged package and will provide a solution to remedy the problem (refund or replacement of products) within 7 days of receipt of the notification.

Finding in the absence of the courier agent
The buyer will report the damages or deficiencies found, formulating all the complaints and reservations to the Customer Service, at the telephone number 0731 718 789 or by email: [email protected]. Notification of incidents and reservations must be made as soon as possible, but no later than 3 (three) working days from the date of delivery. In the notification, the customer will include the name, the email address used to place the order and the order number.
SC MY K RETAIL & DISTRIBUTION SRL will provide an answer regarding registered complaints, within a maximum of 14 (fourteen) days.
Product warnings and tips presented on the site
This site does not provide medical advice, nor does it attempt to diagnose or treat skin problems or skin conditions. If you have a medical problem with your skin, consult a doctor or dermatologist. All products must be used in accordance with the instructions given in detail on this site. Discontinue use of any product that causes irritation (redness, itching, stinging, flaking, or any other symptoms). The information provided by this site or the company does not replace a visit to a dermatologist or your doctor and should not be construed as individual medical advice.

Warning about the information and content presented on the site
The purpose of this site is to present the author's ideas and perceptions regarding the marketing, sale and use of cosmetics. The sole purpose of the author is to provide the consumer with information and advice on the purchase of makeup and skin care products. The information and recommendations presented strictly reflect the views, perceptions and knowledge of the author on the subject and the products mentioned. It is the inalienable right of everyone to judge the products according to their own criteria and not to agree with the author. Moreover, because everyone's skin can and probably will even react to a certain external stimulus at some point, any product can cause a negative reaction on the skin at one time or another. If you develop a skin sensitivity when using a cosmetic product, stop using it immediately and consult your doctor. If you need medical advice about your skin, consult a doctor or dermatologist.

Warranty, regarding the content of the site
The content of this site is provided "as is" and without warranties of any kind, either express or implied. Products sold through the Site are sold "as is" without warranties of any kind, either express or implied. To the extent permitted by applicable law, SC MY K RETAIL & DISTRIBUTION SRL disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability, title and non-infringement of a particular purpose. MY K RETAIL & DISTRIBUTION SRL does not guarantee and does not represent the content of this Site, whether prepared by SC MY K RETAIL & DISTRIBUTION SRL or third parties, as accurate or complete, that the site will not have errors or viruses or that access and use of this site will be uninterrupted or secure. Please understand that any warranties provided in connection with a third party and not by SC MY K RETAIL & DISTRIBUTION SRL are provided solely by the third party and not by SC MY K RETAIL & DISTRIBUTION SRL.
Your sole remedy for any dissatisfaction with this site is to discontinue using the site. By using this site you agree that use of the site is at your own risk. SC MY K RETAIL & DISTRIBUTION SRL is not responsible for any kind of damage, be it direct, indirect, accidental, consequential, special, offensive, regardless of whether it arises from contract, negligence, strict liability or any other possibility, in relation to the Site -, with its content or the products sold and described on the site, even if the possibility of such damage is expressed. Under no circumstances will the liability of SC MY K RETAIL & DISTRIBUTION SRL to a user of the site exceed the amount paid by the user for accessing the site or for the purchase of products sold within it.

In the event that the price of the product or some of its features have been incorrectly entered in our databases or incorrectly displayed on the site and the delivery has not yet taken place, the seller reserves the right to cancel the delivery of that product and notify the customer. as soon as possible about the error. Also, the images are presented on the site as an example, and the delivered products may differ from the images in any way, due to changes in features, design, without prior notice by the manufacturers.
The maximum value of the seller's obligations towards any customer, in case of non-delivery or improper delivery, is the value of the amounts collected by the seller from that customer.

Product warranties
Our products do not benefit from the guarantee, being consumable products.
We guarantee that the products sold by the seller are original products. SC MY K RETAIL & DISTRIBUTION SRL can provide the buyer with a certificate of conformity for the products, issued by the supplier My K Romania
The guarantee of conformity is the guarantee offered by the seller, according to the legislation in force. It is a period of time between 6 months and 2 years through which the seller guarantees that the product sold conforms to the specifications that it has undertaken to sell. This warranty is independent of the technical / commercial warranty. It can be smaller, larger or equal and is not subject to technical failure.
The time period set for the repair of product defects is a maximum of 15 calendar days from the date on which the buyer has informed the seller of the non-conformity of the product. If the received product is defective, the buyer will notify and return the product according to the Return Policy section above. For any products considered defective, the seller will make a full refund. The provisions specified herein do not limit any applicable law provided by law.

privacy policy
You agree to our privacy policy found in the annex to this contract: PRIVACY POLICY, you have read and understood all the necessary information. Also, by agreeing to our Terms and Conditions you understand and agree to the processing of personal data for the purpose of invoicing and shipping parcels related to your orders. SC MY K RETAIL & DISTRIBUTION SRL (www.my-k.ro) is registered in the Registry of personal data processing under number 30320.

You agree to indemnify, defend and hold SC MY K RETAIL & DISTRIBUTION SRL harmless from and against all and any claims, damages, costs or other expenses, including all attorneys' fees for arbitration fees, in any court or proceeding that may arise, directly or indirectly, from your breach of this contract (including breach of the Code of Conduct) or/and any other activities carried out by you in relation to this site. This section shall survive termination of this Agreement for any reason.

Letters and emails sent to the seller
You confirm and accept that by sending letters to SC MY K RETAIL & DISTRIBUTION SRL, either in writing or by email, you grant to SC MY K RETAIL & DISTRIBUTION SRL at no cost the perpetual, irrevocable, non-exclusive right and license, universal right to use, reproduce, transmit, modify, adapt, publish on the website or other online or printed platforms, display, distribute, translate and sublicense such material (in whole or in part) or integrate it into other works in any form, media or technology currently existing or that will be developed in the future, regarding the full copyright that may exist in this case. Furthermore, by submitting content to SC MY K RETAIL & DISTRIBUTION SRL you confirm and warrant that you have the authority to grant such rights and that such submitted content will not infringe any right of any third party, including but not limited to copyright, trademarks or private rights.

Using passwords on the site
Use of areas of the Site that are password protected is restricted to persons who have been granted permission and password to access those areas (hereinafter referred to as the "Authorized Person"). The password cannot be shared with others, and the Authorized Person is responsible for any or all damages to the Seller resulting from the distribution of the password.

Changes to the contract
SC MY K RETAIL & DISTRIBUTION SRL reserves the right at any time (a) to change the terms of this contract, (b) to change the site, including removing or interrupting the continuity of the site's content or specifications, restricting the hours of availability or to limit the permitted use, or (c) to change any fees or charges used for the use of the site, including the establishment of new fees or increases thereof or any other services in this regard. This Agreement may be modified by SC MY K RETAIL & DISTRIBUTION SRL at any time by publishing the modified terms on the website, and continuing to use the website after these changes will be considered acceptance of these modified terms and conditions.

Code of conduct by which you agree not to:
• Restrict or prevent any other user from using the site and its services;
• Transmitting any unlawful, fraudulent, threatening, abusive, defamatory, defamatory, obscene or unacceptable information or material intended to injure or any information or material that may constitute or encourage conduct that may be considered criminal, give rise to civil liability or otherwise violate the law;
• Do not transmit any information or software that contains a virus, worm, Trojan virus, or other harmful or disruptive components;
• Submit material that violates the intellectual property rights of another party;
• Use the site for any kind of advertising or illegal purposes;
• Modify, adapt, sublicense, translate, sell, decompile or disassemble any part of the site.

Final provisions
You agree that this contract is concluded in Romania and is governed by and construed in accordance with Romanian law, exclusively by choosing the laws of the court. Each party to this agreement is subject exclusively to the jurisdiction of the Court of Bucharest, Romania and shall address any other objections, inconvenience forums, courtrooms or jurisdictions to this Court. In any action under this contract, the originator party shall bear the costs and fees of the lawyers. In the event that the provisions of this contract are disputed in a competent court, tribunal or jurisdiction as inapplicable, those provisions will be limited or eliminated in such a way that this contract will remain in force and enforceable. This agreement represents the entire agreement between the parties involved in the subject matter and any or all existing verbal or written agreements between the parties prior to this contract are expressly canceled in this way. No act of waiver by a party in the event of breach of contract or breach of its obligations under this Agreement shall be deemed to be a waiver in the event of any breach prior to or subsequent to the provisions or obligations. Any title, label or paragraph title contained in this Agreement is entered only out of necessity and in no way defines or explains the paragraphs.

10% discount on the first order using the code "NEWMYK", except for products already discounted or under other promotions.

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